Troubleshooting Data Push Issues

When data push errors or problems occur, you can check the error messages and the log file to figure out the root causes and then fix the errors.

This integration uses the following error codes for data push.

Data push error codes

Error code

Description

-1

Unspecified error.

0

Success.

3

Resource unavailable.

28

Not authorized.

51

Record modified since last retrieved.

70

Invalid SOAP action / unrecognized application action.

71

Validation failed.

881

CI does not exist in Service Manager.

882

Unable to remove the relationship because at least one of CIs involved in the relationship does not exist in Service Manager.

When a data push job has failed, the job status becomes Failed. Troubleshoot the failed job as follows:

When a data push job was completed, but with partial records failed, the job status becomes Passed with failures. Troubleshoot the failed records as follows:

Once you have fixed the issues with the failed records, you can re-push them one by one or in batches. For details, see How to Re-push Failed CI/CI Relationship Records.