Words and Phrases
Multi-Tenancy (Multi-Company) Support
Multi-tenancy is when a single instance of software runs on a server, serving multiple client organizations (also referred to as tenants). Multi-tenancy contrasts with a multi-instance architecture where separate software instances or hardware systems are set up for different client organizations.
When implementing a multi-tenant architecture, a software application is designed to virtually partition its data and configuration so that each client organization works with a customized virtual application instance. The following figure illustrates an example multi-tenant integration deployment.
Every tenant configured in UCMDB works with the relevant tenant in SM. If UCMDB did not configure tenants, the tenant configuration must be activated in order to transfer the configuration from SM to UCMDB automatically. This function is performed once only by the system administrator.
In the event that UCMDB tenant configuration already exists and the SM configuration does not exist, SM tenants must be manually configured according to the UCMDB configuration.
