Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Knowledge Administrator role
Knowledge Administrator is a security role specified in a user's operator record and allows a user to perform all the administrative tasks associated with maintaining the Knowledge Management system. A Knowledge Administrator can perform the following tasks:
- Manage profiles and environment variables
- Manage document categories and permissions on the categories
- Manage document types and views
- Manage shared content for the knowledge documents
- Maintain the knowledgebases
- Configure and customize the layout of search results
The Knowledge Administrator security role is assigned to a user in the operator record. Users in this role can maintain knowledge groups and Knowledge Management profiles, updating Knowledge Management profiles as user duties change.
As part of the integration of Knowledge Management with Incident Management, Service Desk Interactions, and Problem Management, the Knowledge Administrator can modify the default field mappings. These mappings can change which fields are searched, from which fields data is retrieved, and which fields can be used by users when creating knowledge from solutions and workarounds. The out-of-box tables for these field mappings are incidents, kmdocument, knownerror, rootcause, and probsummary.
Related topics
