Troubleshooting

This section provides troubleshooting information about Service Manager Mobile Applications installation and configuration issues and provide solutions.

Widgets do not support Dynamic View Dependencies (DVD)

Issue

Some widgets on the forms do not support the Dynamic View Dependencies (DVD) feature of Forms Designer. How to solve this problem?

Solution

In the following example, the chm.subform.activity form has the New Update Type field using the DVD feature as illustrated below:

Since the current version of Service ManagerMobile Applications does not support the DVD feature, change the properties of Value List, Value List Condition and Display List as below to avoid using the DVD feature:

Property Old Value New Value
Value List Null $G.cm.activity.type
Value List Condition select("activity.name","activitytype","table","cm3r","visible",
"YES")
Null
Display List Null $G.cm.activity.type.local

Refer to the following screenshot as an example: