Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Search the knowledge base
User role: IT Operator
To search the knowledge base for your questions, follow these steps:
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Type your issue, and then tap the magnifier icon to search the knowledge base.
Note The maximum length of the query key words string is limited to 1024 characters. Any query string longer than 1024 characters will be truncated to 1024 characters.
- Tap the result record and view the knowledge article. You can tap Cancel on the bottom to return to the search results.
- If you like an knowledge article, tap .
- To add feedback to the knowledge article, tap Add Feedback.