Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Installation Requirements and Compatibility
Installation Requirements
The following components must be installed prior to using the Service Manager reporting feature:
- Service Manager Legacy Listener
- Service Manager ODBC Driver
- Crystal Reports
Software Compatibility
This reporting and analysis package was developed using the following software applications and is considered compatible with these versions only.
- Service Manager 9.3x, 9.4x, 9.5x, and 9.60 run-time environment
- Service Manager 9.34, 9.4x, 9.5x, and up to 9.60 applications
- Service Manager ODBC Driver
- Crystal Reports 2008, 2013 SP3
Crystal Reports Compatibility
Crystal Reports 2013 are compatible with Operation Reports version 9.30.