Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Servlet parameters
- Parameter: appthreadspersession
- Parameter: asyncrefreshlbinterval
- Parameter: attachedByName
- Parameter: checkdatetimevalue
- Parameter: disableXrs
- Parameter: fetchnotnullsystemp
- Parameter: GossipRouterhosts
- Parameter: group
- Parameter: groupbindaddress
- Parameter: grouplicenseip
- Parameter: groupmcastaddress
- Parameter: groupname
- Parameter: groupport
- Parameter: groupsubnetaddress
- Parameter: grouptcpbindport
- Parameter: grouptcpjointimeout
- Parameter: grouptimeout
- Parameter: host
- Parameter: httpPort
- Parameter: idmsigningkey
- Parameter: idmssoenabled
- Parameter: jgroupstcp
- Parameter: JVMOption
- Parameter: httpsPort
- Parameter: keystoreFile
- Parameter: keystorePass
- Parameter: loadBalancer
- Parameter: logperthread
- Parameter: logperprocess
- Parameter: maxattachmentcount
- Parameter: memorypollinterval
- Parameter: queryhashcode
- Parameter: reportgroup
- Parameter: reportlbstatus
- Parameter: sslConnector
- Parameter: threadsperprocess
- Parameter: ssl_trustedClientsJKS
- Parameter: ssl_trustedClientsPwd
- Parameter: truststoreFile
- Parameter: truststorePass
Parameter: attachedByName
Startup parameters change the behavior of the Service Manager server. You can always set a startup parameter from the server's operating system command prompt.
Parameter
attachedByName
Description
This parameter specifies whether the operator name or the contact name is displayed in the Attached By field from the attachment list in a record. By default, this parameter is set to 0, and the operator name is used for the Attached By field. If you want to use the contact name instead of the operator name for the Attached By field, set this parameter to 1.
Note This parameter takes effect in the web client only.
Valid if set from
Server's operating system command prompt
Initialization file (sm.ini)
Requires restart of the Service Manager server?
No
Default value
0
Possible values
0 (Display the operator name in the Attached By field)
1 (Display the contact name in the Attached By field)
Example usage
Command line: sm -attachedByName:1
Initialization file: attachedByName:1
Related topics
System parameters
Enter a parameter in the sm.ini file
Debugging parameters
