Problem Management assignment groups

When you Create a new problem, Assignment Group is a required field. The assignment group that you specify is a list of users who are responsible for a problem.

Administrators define the available assignment groups for problems, tasks, and known errors. It is important to make the same assignment groups available for problems, tasks, and errors. If an assignment group is available for a problem, but not for a task or known error, Service Manager generates an error message when you create a new task or known error record. The user must choose an available assignment group to continue.

To define Problem Management assignment groups, add a list of available groups to the Problem Management Security Profile form. If you do not define Problem Management assignment groups, Problem Management makes all assignment groups available when you create problem, task, or known error records.

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