Tracking and monitoring problems

Service Manager can track individual problems and their associated activities. A complex problem can generate several tasks, potential workarounds, and can require updates to existing incidents. Problem Management tracks every aspect of a problem during these problem Control activities and can produce charts and dashboards that visually describe the status of the problem.

Service Manager applications also have an integrated alert and notification system that keeps the primary reporting resources informed about the problem. You can specify when Service Manager should send these notifications and who should receive them.

 

Related topics

Problem Control overview
Problem Control activities