Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Problem Management Administration
Problem Management administration consists of the following:
- Problem Management Environment: Problem Management application contains an environment record for problems. This record contains options that defines the functionality of the Problem Management application for all Problem Management users.
- Settings: You can set the default category for new problems and problem tasks.
Configure the Problem Management settings
Applies to User roles: System Administrator
To configure the Problem Management settings, follow these steps:
- Click Problem Management > Administration > Settings.
- In the topmost pane, select Problem or Problem Task.
- Configure the Default Category setting for the Problem or Problem Task. This setting defines the default category that is used when you register a new Problem or Problem Task. The out-of-box value for this setting is None.
- Click Save.
Configure the Problem Management environment
Applies to User roles: System Administrator
System Administrators can modify the Problem Management environment parameters to match the operational requirements of their organization.
To configure a Problem Management environment, follow these steps:
- Click Problem Management > Administration > Environment.
- Select or clear the parameters and populate the required fields as appropriate to the Problem Management environment.
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Configure the settings for your Problem environment.
Tip:
You can use the field help to view the description for each setting. To view the help on field:
- Web client: Select a field, and then press F1.
- Windows client: Select a field, and then press Ctrl+H.
- Click Save.