Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- JavaScript and Service Manager reference
- JavaScript global System objects
- JavaScript object: system.files
- JavaScript object: system.forms
- JavaScript object: system.functions
- JavaScript object: system.functions.scmsg
- JavaScript object: system.library
- JavaScript object: system.oldrecord
- JavaScript object: system.record
- JavaScript object: system.sysinfo
- JavaScript object: system.threads
- JavaScript object: system.user
- JavaScript object: system.users
- JavaScript object: system.vars
- List: JavaScript global methods
- Service Manager defined JavaScript objects
- List: JavaScript functions
- List: JavaScript functions in the ScriptLibrary
- List: JavaScript examples
- JavaScript global System objects
JavaScript global System objects
Global objects are predefined objects that are always instantiated and cannot be created using the “new” operator. Objects have methods and/or subordinate properties that you refer to by using the dot operator.
The primary global object is the System object. It acts as a container for an entire hierarchy of objects. These other objects are properties of the System object.
Note None of the Service Manager global System objects have constructors.
This is a complete list of global objects exposed as properties of the System object.
Global System objects | Description |
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system.files | Allows to call a particular Service Manager table into memory. |
system.forms | Allows to call a particular Service Manager form into memory. |
system.functions |
Calls a particular Service Manager RAD function from JavaScript. |
system.library |
Calls a particular Service Manager script library function. |
system.oldrecord | Calls the last Service Manager record into memory. |
system.record | Calls the current Service Manager record into memory. |
system.sysinfo | Calls an XML list of properties about the Service Manager server. |
system.threads | Calls an XML list of the current Service Manager threads into memory. |
system.user | Calls an XML list of properties of the currently logged on Service Manager user. |
system.users | Calls an XML list of the currently logged on Service Manager users into memory. |
system.vars | Calls a particular Service Manager variable into memory. |
Note All of the alias or shortcut global objects available in ServiceCenter 6.0 are deprecated in Service Manager. They are deprecated because the alias or shortcut is likely to be used as a script variable. The scripts that attempt to use these names as variables will not function as expected. Therefore, you must type out the entire global system object name. For example, type system.user instead of user.