Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Data type: Operator
The Operator data type is any expression that is parsed and returns a value, such as tod(), gui(), rtecall(), = (comparison). An operator is a special symbol or function commonly used in expressions. Service Manager uses several different operators:
- arithmetic operators
- logical operators
- relational operators
- special operators
- string operators
The following table presents a list of operators used in Service Manager.
| Type | Name | Character | Description |
|---|---|---|---|
| Arithmetic | Addition | + |
Indicates that two numbers are to be added together. Example: 49 + 51 = 100 |
| Arithmetic | Subtraction | - |
Indicates that one number is to be subtracted from another number. To distinguish subtraction from a minus sign, the subtraction operator must be followed by a space. Example: 40 - 20 = 20 |
| Arithmetic | Multiplication | * |
Indicates that one number is to be multiplied by another number. Example: 5 * 5 = 25 |
| Arithmetic | Division | / |
Indicates that one number is to be divided by another number. Example: 300 / 10 = 30 |
| Arithmetic | Exponentiation | ** |
Indicates that the exponential value of a number is to be calculated. Example: 2 **5 = 32 |
| Arithmetic | Modulus | mod or % |
The modulus is the remainder of a division operation. You may specifically want the remainder for a division operation, or you may want to generate a circular number sequence within a given range. Example: 5 mod 2 = 1 or 5 % 2 = 1 |
| String | Concatenate | + |
Indicates that two strings or two arrays are to be combined (concatenated) into a single string. Example: "a" + "b" = "ab" {"a", "b", "c",} + {"d", "e"} = {"a", "b", "c", "d", "e"}
|
| Logical | not | ! |
Inverts the Boolean value of the Boolean expression. If the expression is true, the system returns FALSE. If the expression is false, the system returns TRUE. Example: not TRUE = FALSE |
| Logical | and | AND and & |
Evaluates two expressions and returns a value of Example: TRUE and TRUE = TRUE |
| Logical | or | OR or | |
Evaluates two expressions and returns a TRUE if either or both of the expressions is true. If both expressions are false, it returns a FALSE. Example: TRUE or FALSE = TRUE |
| Relational | Less Than | < |
Indicates that the value of one item is less than the value of another item. Example: 400 < 500 is TRUE |
| Relational | Less Than or Equal To | <= or =< |
Indicates that the value of one item is less than or equal to the value of another item. Example: 400 < = 500 is TRUE |
| Relational | Equal To | = |
Indicates that the value of one item is equal to the value of another item. Example: 1 = 1 is TRUE |
| Relational | Greater than | > |
Indicates that the value of one item is greater than the value of another item. Example: '08/01/83 00:00' > '07/20/83 00:00' is TRUE |
| Relational | Greater Than or Equal To | >= or => |
Indicates that the value of one item is greater than or equal to the value of another item. Example: 600> =300 is TRUE |
| Relational | Not Equal To | (¬ =) or (~=) or (<>) or (><) | Indicates that the value of one item is not equal to the value of another item. Example: 1 ~=2 is TRUE (UNIX only) |
| Relational | Starts With (Truncated Equals) | # |
Indicates that the value of the first string starts with the value of the second string. The order of the operands affects this operation. Example: "abc"#"ab" is TRUE |
| Relational | Does Not Start With (Truncated Not Equal To) | ¬# or ~# |
Indicates that the value of the first string does not start with the value of the second string. The order of the operands affects this operation. Example: "ab" ~ #"abc" is TRUE (UNIX only) |
| Special | Statement Separation | ; |
This operator separates two or more statements on the same line. Example: $A=$B+$C;$B=$C+$D |
| Special | Parentheses | () |
This operator groups together expressions or statements. Service Manager follows the standard order of operations: operators inside the parentheses are evaluated first. Parentheses themselves are evaluated from left to right. Example: 3*($x + $y) |
