Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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List: Command line calls
You can use the Service Manager command line to navigate through the Service Manager system and to run applications, wizards, and macros.
Generic command line calls
Command | RAD application called | Function | Example |
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*a<application name> | as specified | Runs the specified RAD routine. | *adatabase accesses Database Manager. |
*f<file name> | database | Accesses a specified file. | *fcontacts accesses the contacts file. |
*q<query name> | query.stored | Runs a stored query. | *qIM.open.ALL displays a list of all open incidents. |
*s<script name> | script.execute | Runs the specified script. | *socmq.open.hr.quote opens an HR Request record. |
#<shortcut name> | non-applicable | Queries for a list of shortcut commands. | #do presents a list of commands that start with “do.” |
Direct command line calls
Command | RAD application called | Function |
---|---|---|
about | bulletin.key | Displays the system bulletin and any active “hot” incidents. |
ag | encl.appl | Displays the RAD Editor prompt (formerly known as Application Generator). |
agcompare | compare.applications | Displays the RAD Application Comparison form. |
agentrev | query.stored | Executes the “agentrev” query which displays a list of the schedule records for all SCAuto agents. |
agentstat | scauto.check.setup | Displays a currently-available SCAuto agents. Form includes options for stopping agents |
agmap | agmap.sched | Displays the Application Mapping form. |
agr | report.exerciser | Executes the “OPEN PROBLEM ANALYSIS REPORTS - ASSIGNMENT GROUP” report via Report Exerciser. |
alert | database | Displays the Alert Definition form. |
alertdefs | se.search.engine | Displays the Alert Definition form. |
alertlogs | se.search.engine | Displays the Alert Log form. |
appr | database | Displays the Approval Definition form. |
approvaldefs | se.search.engine | Displays the Approval Definition form. |
approvallogs | se.search.engine | Displays the Approval Log form. |
asr | report.exerciser | Executes the “ALERT STATUS REPORT” report via Report Exerciser. |
auditdelta | audit.unload.front | Displays the form for unloading an Audit Delta. |
audithist | database | Displays the Audit History form. |
auditonoff | database | Displays the Audit Control form. |
audlog | database | Displays the Audit Log form. |
audspec | database | Displays the Audit Specification Table form. |
autoshut | database | Displays the Automatic Shutdown Information form. |
bulletin | database | Displays the System Bulletin form. |
calduty | database | Displays the Normal Working Hours form. |
calholiday | database | Displays the Holiday Names form. |
call | exercise | Displays the Application Exerciser form for testing/running a RAD application directly. |
callqueue | sc.setup.manage | Displays the Interaction) queue. |
chgqueue | sc.setup.manage | Displays the Change queue. |
cls | pm.access | Displays the Incident queue. |
cm3grp | database | Displays the Change Management Groups Definition form. |
cm3msg | database | Displays Change Management Event Definition form. |
cm3profile | database | Displays the Change Management (ChM) Security Profile form. |
cm3r | se.search.engine | Displays the search form for Change Management requests. |
cm3rcat | cm3r.category.maint | Displays the Change Management Request Category form. |
cm3renv | se.search.engine | Displays the Change Management Application Environment form. |
cm3ropen | cmc.open.from.menu | Initiates the script for opening a new change request record. |
cm3t | se.search.engine | Displays the search form for Change Management tasks. |
cm3tcat | cm3t.category.maint | Displays the Change Management Task Category form. |
cm3tenv | se.search.engine | Displays the Change Management Application Environment - Tasks form. |
cm3topen | cmt.open.from.menu | Initiates the script for opening a new change task. |
cmcontrol | cm.edit.config | Displays the Contract Management Configuration form. |
cmdlist | report.exerciser | Executes the Menu Command List report via Report Exerciser. |
comp | se.search.engine | Displays the System Information Definition form (system Company record). |
compare | compare.applications | Displays the RAD Application Comparison form. |
configure sla | sla.edit.config | Displays the Service Level Agreement Control form. |
contacts | database | Displays the Contacts search form. |
copyfile | copy.database.file | Initiates the script for copying a database file. |
createschd | database | Displays the Schedule form. |
curalerts | se.search.engine | Displays the Alert search form. |
curapprovals | se.search.engine | Displays the Approval search form. |
curconvert | database | Displays the Currency Conversion search form. |
currency | database | Displays the Currency form. |
datamap | database | Displays the Data Map form. |
db | database | Displays the Database Manager form. |
dbdict | dbdict.utility database | Displays the Database Dictionary prompt. |
de | database | Displays the Display Application Event Definition form. |
delmail | database | Displays the form for sending internal Service Manager broadcast mail. |
dist | database | Displays the Distribution Group form. |
do | database | Displays the Display Application Option Definition form. |
doc | menu.manager |
Displays the menu with options for maintaining the document engine. Note This command line call will only work if the menu forms are being displayed. |
ds | database | Displays the Display Application Screen Definition form. |
edit gkn | database | Displays the form for editing core knowledge. |
err | report.exerciser | Executes the “EXCESSIVE REASSIGNMENT REPORT” report via Report Exerciser. |
evemail | sca.window | Displays the form for sending an email event. |
eventbld | axces.build.maps | Initiates the wizard for building event mappings. |
eventfltr | database | Displays the Event Filters form. |
eventin | database | Displays the Event Services input queue. |
eventmap | database | Displays the Event Map form. |
eventout | database | Displays the Event Services output queue. |
eventreg | database | Displays the Event Registration form. |
evicmbld | scauto.build.maps | Initiates a script for building Configuration Management event mappings. |
evwrite | sca.window | Displays the form for sending an Incident Management, Configuration Management, or generic event. |
expline | database | Displays the Expense Line Information form. |
fc | format.ctrl.maint | Displays the Format Control form. |
fd | forms.designer | Displays the Forms Designer form. |
files | database | Displays the Configuration File form for database unloads. |
formatctrl | format.ctrl.maint | Displays the Format Control form. |
forms | forms.designer | Displays the Forms Designer prompt. |
gen core | ke.gencore.verify | Displays the prompt for generating the core Knowledge Base. |
gl | database | Displays the global list form. |
hd | pm.access | Displays the Incident queue. |
htopic | database | Displays the Help topic search form. |
imapplenv | database | Displays the Incident Management Environment Profile form. |
imassign | database | Displays the Assignment Groups form. |
imbuild | pm.build.probsum | Initiates the script for the building of probsummary records. |
imconvert | pm.convert.format | Displays the Convert Incident Format form. |
imgroups | database | Displays the Incident Management Groups form. |
improfile | database | Displays the Incident Management Security Profile form. |
imreset | pm.clear.downtime | Allows for the clearing of availability information. |
inact | kill.inactive.setup | Displays the Kill Inactive Users Setup Parameters form. |
incidentqueue | sc.setup.manage | Displays the Incident queue. |
info | database | Displays the Background Processor Initialization Registry form. |
irassg | report.exerciser | Executes the Problem Response Analysis By Assignment report via Report Exerciser. |
ircomp | report.exerciser | Executes the Problem Response Analysis By Component report via Report Exerciser. |
irloc | report.exerciser | Executes the Problem Response Analysis By Location report via Report Exerciser. |
irq | ir.query.window | Displays the form for issuing an IR Query File form. |
irvend | report.exerciser | Executes the “Problem Response Analysis By Vendor” report via Report Exerciser. |
knowledge | get.search.application | Displays the search form for Knowledgebase information. |
link | edit.link | Displays the Link File form. |
linklist | report.exerciser | Executes the Link File Listing report via Report Exerciser. |
load transfer | apm.upgrade.load.transfer | Initiates the Service Manager Upgrade Utility Load Transfer form. |
location | database | Displays the Location form. |
logmsg | database | Displays the “log” type Message Class form. |
mailmsg | database | Displays the “mail” type Message Class form. |
mcf | database | Displays the Capability Word form. |
menu | database | Displays the Menu form. |
message | database | Displays the Message form. |
model | database | Displays the Configuration Item (CI) Model search form. |
modelicm | database | Displays the Configuration Item (CI) Model search form. |
modelven | database | Displays the Model Vendor Information form. |
monitor | system.monitor | Displays the system status form. |
msg | database | Displays the generic Message Class form. |
msglog | database | Displays the Message Log form. |
msgtype | database | Displays the Message Type form. |
new call | cc.first | Displays a blank form to create a Service Desk interaction. |
new incident | apm.first | Displays a blank incident form for record entry. |
note | database | Displays the Notification Definition form. |
number | database | Displays the Sequential Number form. |
ocmbldlvl | ocm.co.bld.lvls | Displays the prompt for updating all of the level numbers for all components in the model file. |
ocmco | database | Displays the Configuration Item (CI) Model search form. |
ocmdeliv | report.exerciser | Executes the Delivery Forecast for Next 7 Days report via Report Exerciser. |
ocmdreqj | report.exerciser | Executes the Daily Quote Log report via Report Exerciser. |
ocmdrj | report.exerciser | Executes the Daily Receipt Journal report via Report Exerciser. |
ocmevents | database | Displays the Request Management Events form. |
ocmgroups | database | Displays the Request Management Group Definition form. |
ocml | ocml.access | Displays the search form for Request Management line items |
ocmlcat | database | Displays the Request Management Line Item Category form. |
ocmlcreate | ocm.category.create | Displays the Request Management Line Item Category form. |
ocmlenvir | query.stored | Displays the Request Management Line Items Application Environment form. |
ocmlmast | database | Displays the Request Management Catalog Select Categories form. |
ocmlphase | database | Displays the Request Management Line Item Phase form. |
ocmlrec | database | Displays the Request Management Receiving Log form. |
ocmo | ocmo.access | Displays the search form for Request Management orders. |
ocmoappr | ocmo.access | Displays a list of orders that have been approved. |
ocmocat | database | Displays the Request Management Order Category form. |
ocmocavail | database | Displays the Request Management Check Availability Order Generation Schedule Record. |
ocmocreate | ocm.category.create | Displays the Request Management Order Category form. |
ocmodemand | database | Displays the Request Management Background Order Generation Schedule Record form. |
ocmoenvir | query.stored | Displays the Request Management Orders Application Environment form. |
ocmoopen | ocmo.access | Initiates the script for creating a new Request Management order. |
ocmophase | database | Displays the Request Management Order Phase form. |
ocmpo | report.exerciser | Executes the Print Purchase Orders report via Report Exerciser. |
ocmprofile | database | Displays the Request Management Profile form. |
ocmq | ocmq.access | Displays the search form for Request Management quotes. |
ocmqcat | database | Displays the Request Management Quote Category form. |
ocmqcreate | ocm.category.create | Displays the Request Management Quote Category form. |
ocmqopen | ocmq.access | Initiates the script for creating a new Request Management quote. |
ocmqphase | database | Displays the Request Management Quote Phase form. |
ocmvenper | report.exerciser | Executes the Vendor Performance Based on Line Item Dates report via Report Exerciser. |
odr | report.exerciser | Executes the OPEN PROBLEM ANALYSIS REPORTS - DOCUMENT NUMBER report via Report Exerciser. |
oncall | database | Displays the On Call Schedule contact form. |
oncallsched | database | Displays the On Call Schedule calendar form. |
operator | database | Displays the Operator form. |
opn | pm.access | Displays the Incident queue. |
overspent | query.stored | Executes the "overspent contracts" query which displays a list of all service contracts that have exceeded their financial budget. |
password | password.change | Displays the prompt for changing the login password. |
report.exerciser | Executes the Print of Application report via Report Exerciser. | |
printappl | report.exerciser | Executes the Print of Application report via Report Exerciser. |
prtmsg | database | Displays the "print" type Message Class form. |
purgarch | pa.main.appl | Displays the Purge/Archive form. |
purgeaudit | audit.purge | Displays the form for purging audit history. |
RAD | encl.appl | Displays the RAD Editor prompt. |
rad | encl.appl | Displays the RAD Editor prompt. |
re | report.exerciser | Displays the Report Exerciser prompt. |
recalc partials | sla.recalc.totals | Displays the prompt for recalculating SLA information over a given time frame. |
report | report.exerciser | Displays the Report Exerciser prompt. |
review cc | cc.setup.manage | Displays the Service Desk Interaction queue. |
review im | apm.setup.manage | Displays the Incident queue. |
rmail | read mail | Displays the prompt for selecting which type of internal Service Manager mail to read. |
run | exercise | Displays the Application Exerciser form for testing/running a RAD application directly. |
rv | pm.access | Displays the Incident queue. |
rw | report.writer | Displays the Report Writer prompt. |
sch | database | Displays the Schedule File form. |
schedule | database | Displays the Schedule File form. |
schmail | mail.set.schedule | Displays the form for scheduling background mail. |
scknowledge | get.search.application | Displays the Knowledgebase search form. |
scmsg | database | Displays the Service Manager Message form. |
scr | report.exerciser | Executes the "shift change report" report via Report Exerciser. |
scripts | script.maint | Displays the Script Definition form. |
search cal | cc.search.incidents | Displays the search form for Service Desk interactions. |
search calls | cc.search.incidents | Displays the search form for Service Desk interactions. |
search incident | apm.search.problems | Displays the search form for Incident Management incidents. |
search sla | sla.search.objects | Displays the search form for Service Level Agreements. |
servcont | database | Displays the Service Contract form. |
shutdown | system.shutdown | Initiates the process for shutting down the Service Manager server. |
smail | mail.send.appl | Displays the prompt for confirming the sending of internal Service Manager mail. |
smapplenv | database | Displays the Service Desk Environment form. |
smgroups | database | Displays the Service Desk Groups form. |
smprofile | database | Displays the Service Desk Security Profile form. |
software | database | Displays the Software Management form. |
sol cans | se.search.engine | Displays the Pending Knowledge Items form. |
spool | spool.scheduler | Displays the Spoolheader form. |
sq | database | Displays the Stored Query Maintenance form. |
start | apm.upgrade.main | Initiates the Upgrade Utility wizard. |
status | system.status | Displays the system status form. |
stdptrs | database | Displays the Configuration File form for standard printers. |
subtotals | database | Displays the Subtotal Definition form. |
syslog | database | Displays the System Log form. |
task | query.stored | Displays a list of the user’s change tasks. |
terminals | database | Displays the Terminal Configuration form. |
triggers | database | Displays the triggers form. |
tskqueue | sc.setup.manage | Displays the Task queue. |
unload | us.unload | Displays a list of unload scripts. |
uoperprof | query.stored | Displays the Operator Status Display form. |
upd | pm.access | Displays the Incident queue. |
userlevel | us.userlevel | Displays the current user access level and the options for changing this access. |
userstats | report.userstats | Displays the prompt for executing the Usage Statistics report. |
usrcmr | cm3r.main | Initiates the script for opening a new change request record. |
usrdir | database | Displays the Contacts form. |
usricm | icm.access | Displays the Configuration Item Search form. |
usrknow | database | Displays the search form for Knowledge Base information. |
usrocma | ocmo.access | Displays a list of the current Request Management orders. |
usrocmo | ocmo.access | Displays the search form for Request Management orders. |
validity | se.search.engine | Displays the Validity Table Specifications form. |
vendor | database | Displays the Vendor/Manufacturer search form. |