Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Monitor report running status
The Report Running Status dashboard helps you to identify whether Service Manager is working well when the system is generating reports. This prevents the system from returning errors if the status is showing that generating some reports has a significant impact on the system performance.
Service Manager monitors performance impact of reports and dashboards. Service Manager takes some time to generate reports. If this time exceeds the time threshold that the administrator sets, the report performance log collects the information and displays the slow reports information on the Report Running Status dashboard. If Service Manager spends too much time loading one of the slow reports, the loading of the dashboard that includes this report could be very slow.
You can click Disable this Report to disable the slow reports displayed on the Report Running Status dashboard directly. Or, you can click Open Report to diagnose the reason, and then decide whether to modify the report or to disable the report. For those reports that are diagnosed as the cause of the problem, the administrator can take the following measures to eliminate the impact of this particular report.
- Enable cache. For details, see Enable query cache.
- Enable Replicated Database. For details, see Enable Replicated Database.
- Enable indexing for the table query
If the problem still exists, then you can disable the report. Service Manager sends a notification to the owner of the report.
