Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Configure Advanced Search for Knowledge Management
User role: System Administrator
When the Full Match mode is disabled, for example, if you enter "Phone Troubleshooting" in the Title field, your search will return records whose title contains "phone" and also records whose doc body contains "troubleshooting".
The Solr Search Engine allows you to configure Advanced Search for KM, to enable or disable Full Match mode. You do so by configuring the Advanced Search Script (<library name>_kmprocesslibcriteria) for each sclib type knowledgebase.
To configure Advanced Search for a sclib knowledgebase:
- Make sure you have already added each query field to dbdict
kmquery. - Navigate to Knowledge Management > Configuration > Knowledgebases and open the knowledgebase.
- On the Type information tab, click the Find button next to the Advanced Search Script field. The
<library name>_kmprocesslibcriteriarecord opens. -
For each "
field=value" type query field, add an entry to the field mapping section, using this format:["<query_field_name>", "<search_engine_alias>", <true or false>]
Where:
<query_field_name>is the name of the field you added to dbdict "kmquery";<search_engine_alias>is the alias specified for the query field in the Field Definitions tab of the knowledgebase;<true or false>: This part indicates if Advanced Search uses full match mode for this field (when set to true, full match is used).
The following are examples:
this.fieldmapping = [
["incidentlib_number","number",false],
["incidentlib_status","problemstatus",true],
...
- If you use custom search criteria that are not simply a "
field=value" query, add it to theprocessSpecialfunction defined in the<library name>_kmprocesslibcriteriarecord. - Save the advanced search script.
Related topics
