Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Delete a Knowledgebase
You can delete an existing knowledgebase, using a Delete button available on the Knowledgebase Maintenance form. When you delete a knowledgebase, the system automatically performs certain clean-ups needed for the removed knowledgebase, however for a sclib type knowledgebase, you still need to manually undo the changes to the system you made when adding the knowledgebase.
When you delete a knowledgebase, the system automatically:
- Removes four triggers on the table whose records were indexed:
after.add.KM.<tablename>
,before.update.KM.<tablename>
,after,update.KM.<tablename>
, andbefore.delete.KM.<tablename>
. - Removes the Boolean field from the kmquery table that corresponds to the knowledgebase.
- Removes references to the new knowledgebase from three functions in the KMSearch ScriptLibrary:
getAvailableKnowledgeBases
,getSelectedCollections
, andgetSelectedCollectionsString
. - Removes the kmquery.default display options that reference the removed knowledgebase.
To delete a knowledgebase:
- Click Knowledge Management > Configuration > Knowledgebases.
- Click Search.
- Select the knowledgebase you want to delete.
- In the knowledgebase detail form, click Delete and then click Yes.
- If it is a weblib or fsyslib type knowledgebase, you do not need to do anything else.
- If it is an sclib type knowledgebase,continue to clean up any references to the knowledgebase by undoing the changes to the system that you made when you added the knowledgebase.
- Remove the tab for the knowledgebase on the kmknowledgebase.advsearch.g form, if you created one.
- Remove any knowledgebase-specific fields from the kmquery dbdict that you previously added.
- Remove any knowledgebase-specific references that you added to the KMSearch ScriptLibrary.
- Delete the read-only viewing format that you created for the knowledge candidates for the knowledgebase.
- Remove the format name that you added to the kmquery.linkrequest process record.
- Remove the links to this knowledgebase from the kmquery link record for an advanced search record.
Related topics
Add an sclib Knowledgebase
Add an fsyslib Knowledgebase
Add a weblib Knowledgebase