Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Service Level Management security
Service Level Management security areas
The security areas for Service Level Management are Service Level Management and Service Level Management Configuration. These areas contain the default security rights and settings for the Service Level Management module. The security right settings will be inherited by any new roles created in an area when no other settings are specified for that security role.
These security areas are used to set permissions to operators to provide access to particular area of Service Level Management. The following table lists the areas and the relevant Service Level Management menu items the operators can access.
Area |
System Navigator menu items for this area |
---|---|
Service Level Management | This area contains the default security rights and settings for SLM. The rights will be copied to new roles created for this area.However, the settings will only be inherited if there are no settings specified on the Role. |
Service Level Management Configuration |
This area contains the default security rights and settings for SLM configuration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role. Note When you set the security rights for a security role in the Service Level Management Configuration area:
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Default rights
The default rights defined in areas will be inherited when you create new security roles. The following table shows the out-of-box default rights defined in the Service Level Management or Service Level Management Configuration areas.
Area Name | View | New | Update | Delete/Close | Expert | Admin |
---|---|---|---|---|---|---|
Service Level Management | TRUE | FALSE | Never | Never | FALSE | FALSE |
Service Level Management Configuration | FALSE | FALSE | Never | Never | FALSE | FALSE |
Default settings
The default settings defined in areas will be inherited when you create new security roles. In an out-of-box system, none of the default settings is checked or set in the Service Level Management or Service Level Management Configuration areas.
Service Level Management security roles and settings
The out-of-box security roles for the Incident module include the following:
- SLM Manager
Mapping between previous security profiles and current PD security roles
The following table lists the mapping relationship between previous Service Level Management security profiles and current PD security roles in the Service Level Management module.
Security Profile | Security Role/Area |
---|---|
DEFAULT | DEFAULT/Service Level Management |
administrator | administrator/Service Level Management |
sysadmin | sysadmin/Service Level Management |
Field mapping between security profiles and PD security rights/settings
Note In the following two tables, AND and OR relate to whether a mapped security role has the corresponding right. For example, if any of the Service Level Agreement, Response Objectives, or Availability Objective has the "New" security profile setting, then the Process Designer security rights and settings will also be "New."
For Service Level Agreements, Response Objectives and Availability Objectives
Security profile settings | Process Designer security rights and settings | |
---|---|---|
New |
OR |
New |
Delete |
OR |
Delete/Close |
Update |
OR |
Update |
View |
OR |
View |
Allowed Statuses |
AND |
Allowed Statuses |
SLT Catalog Records
Security profile settings | Process Designer security rights and settings | |
---|---|---|
New Delete Update View |
OR |
Manage SLT Catalog Records |
Settings:
Security profile settings | Process Designer security rights and settings |
---|---|
View Monthly Aggregate Results |
View Monthly Aggregate Results |
View Monthly Response Time Results |
View Monthly Process Time Results |
View Response Detail Records |
View Process Detail Records |
View SLA Active Records |
View SLM Active Records |
View Monthly Availability Results |
View Monthly Service Results |
View Outage Detail Records |
View Outage Detail Records |
View Outage Event Records |
View Outage Event Records |
Out-of-box role rights
Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Service Level Management area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Service Level Management and Service Level Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.
Area Name | Role Name | View | New | Update | Delete/Close | Modify Template | Expert | Admin |
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Service Level Management | SLM Manager | TRUE | TRUE | Always | Always | TRUE | TRUE | TRUE |
System Administrator | TRUE | TRUE | Always | Always | FALSE | TRUE | TRUE | |
Service Level Management Configuration | SLM Manager | TRUE | TRUE | Always | Always | TRUE | TRUE | TRUE |
System Administrator | TRUE | TRUE | Always | Always | FALSE | TRUE | TRUE |