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Service Level Management security

Service Level Management security areas

The security areas for Service Level Management are Service Level Management and Service Level Management Configuration. These areas contain the default security rights and settings for the Service Level Management module. The security right settings will be inherited by any new roles created in an area when no other settings are specified for that security role.

These security areas are used to set permissions to operators to provide access to particular area of Service Level Management. The following table lists the areas and the relevant Service Level Management menu items the operators can access.

Area

System Navigator menu items for this area

Service Level Management This area contains the default security rights and settings for SLM. The rights will be copied to new roles created for this area.However, the settings will only be inherited if there are no settings specified on the Role.
Service Level Management Configuration

This area contains the default security rights and settings for SLM configuration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role.

Note When you set the security rights for a security role in the Service Level Management Configuration area:

  • The View right is to view the settings defined in the Administration menu and the Configuration menu.
  • The Update right is to update the values of existing settings defined in the Administration menu and the Configuration menu.
  • The New and Delete rights are to create and delete a setting in the Configuration menu.
  • The Admin right is to add, edit, or delete the settings in the Administration > Settings menu.

Default rights

The default rights defined in areas will be inherited when you create new security roles. The following table shows the out-of-box default rights defined in the Service Level Management or Service Level Management Configuration areas.

Area Name View New Update Delete/Close Expert Admin
Service Level Management TRUE FALSE Never Never FALSE FALSE
Service Level Management Configuration FALSE FALSE Never Never FALSE FALSE

Default settings

The default settings defined in areas will be inherited when you create new security roles. In an out-of-box system, none of the default settings is checked or set in the Service Level Management or Service Level Management Configuration areas.

Service Level Management security roles and settings

The out-of-box security roles for the Incident module include the following:

  • SLM Manager

Mapping between previous security profiles and current PD security roles

The following table lists the mapping relationship between previous Service Level Management security profiles and current PD security roles in the Service Level Management module.

Security Profile Security Role/Area
DEFAULT DEFAULT/Service Level Management
administrator administrator/Service Level Management
sysadmin sysadmin/Service Level Management

Field mapping between security profiles and PD security rights/settings

Note In the following two tables, AND and OR relate to whether a mapped security role has the corresponding right. For example, if any of the Service Level Agreement, Response Objectives, or Availability Objective has the "New" security profile setting, then the Process Designer security rights and settings will also be "New."

For Service Level Agreements, Response Objectives and Availability Objectives

Security profile settings   Process Designer security rights and settings

New

OR

New

Delete

OR

Delete/Close

Update

OR

Update

View

OR

View

Allowed Statuses

AND

Allowed Statuses

SLT Catalog Records

Security profile settings   Process Designer security rights and settings

New  

Delete 

Update

View

OR

Manage SLT Catalog Records

Settings:

Security profile settings Process Designer security rights and settings

View Monthly Aggregate Results

View Monthly Aggregate Results

View Monthly Response Time Results

View Monthly Process Time Results

View Response Detail Records

View Process Detail Records

View SLA Active Records

View SLM Active Records

View Monthly Availability Results

View Monthly Service Results

View Outage Detail Records

View Outage Detail Records

View Outage Event Records

View Outage Event Records

Out-of-box role rights

Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Service Level Management area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Service Level Management and Service Level Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.

Area Name Role Name View New Update Delete/Close Modify Template Expert Admin
Service Level Management SLM Manager TRUE TRUE Always Always TRUE TRUE TRUE
System Administrator TRUE TRUE Always Always FALSE TRUE TRUE
Service Level Management Configuration SLM Manager TRUE TRUE Always Always TRUE TRUE TRUE
System Administrator TRUE TRUE Always Always FALSE TRUE TRUE