Define field mappings

See the following summary for basic field mappings:

QC

Directions

SM

Constant Value

Remarks

Problem ID

<-

ProblemID

 

Synchronize back on create: Yes

Defect ID

->

QCEntityID

 

Synchronize back on create: Yes

Synchronize with SM Problem

 

 

Y

 

 

 

QCIntegrationType

1

 

Created from

 

 

Created from SM

 

 

 

CreatedFrom

Created from QC

 

 

->

CurrentPhase

XXX

Replace XXX with a valid phase name, such as “Problem Investigation and Diagnosis”.

 

->

QCProject

(your setup)

This value should be same with the “QC Project” parameter in the Connectivity tab.

 

->

WorkFlowType

YYY

Replace YYY with a valid category name, such as ITIL.

  -> IsKnownError true This field mapping is added in the PD Content Pack 9.30.3. This field mapping marks the current record as KnownError.

Sample field mappings are shown in the following screenshot: