Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
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|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
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Define field mappings
See the following summary for basic field mappings:
QC |
Directions |
SM |
Constant Value |
Remarks |
---|---|---|---|---|
Problem ID |
<- |
ProblemID |
|
Synchronize back on create: Yes |
Defect ID |
-> |
QCEntityID |
|
Synchronize back on create: Yes |
Synchronize with SM Problem |
|
|
Y |
|
|
|
QCIntegrationType |
1 |
|
Created from |
|
|
Created from SM |
|
|
|
CreatedFrom |
Created from QC |
|
|
-> |
CurrentPhase |
XXX |
Replace XXX with a valid phase name, such as “Problem Investigation and Diagnosis”. |
|
-> |
QCProject |
(your setup) |
This value should be same with the “QC Project” parameter in the Connectivity tab. |
|
-> |
WorkFlowType |
YYY |
Replace YYY with a valid category name, such as ITIL. |
-> | IsKnownError | true | This field mapping is added in the PD Content Pack 9.30.3. This field mapping marks the current record as KnownError. |
Sample field mappings are shown in the following screenshot: