Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
SM Problem Management example
The following is the included configuration_file_default.xml
for SM problem management.
<?xml version="1.0" encoding="UTF-8"?>
<itg:mapping xmlns:itg="http://www.hp.com/smci/SMQCIntegration/config">
<itg:module name="problem">
<itg:field name="Status" type="Single_Value_List" required="mandatory">
<itg:items>
<itg:item value="Open">Open</itg:item>
<itg:item value="Accepted">Accepted</itg:item>
<itg:item value="Work In Progress">Work In Progress</itg:item>
<itg:item value="Pending Vendor">Pending Vendor</itg:item>
<itg:item value="Pending User">Pending User</itg:item>
<itg:item value="Rejected">Rejected</itg:item>
<itg:item value="Deferred">Deferred</itg:item>
</itg:items>
</itg:field>
<itg:field name="AssignmentGroup" type="Single_Value_List" required="mandatory">
<itg:items>
<itg:item value="Application">Application</itg:item>
<itg:item value="Network">Network</itg:item>
</itg:items>
</itg:field>
<itg:field name="Service" type="Single_Value_List" required="mandatory">
<itg:items>
<itg:item value="Applications">Applications</itg:item>
<itg:item value="Service Management">Service Management</itg:item>
</itg:items>
</itg:field>
<itg:field name="Title" type="String" required="mandatory" length="50"/>
<itg:field name="Description" type="String" required="mandatory"/>
<itg:field name="Area" type="Single_Value_List" required="mandatory">
<itg:items>
<itg:item value="data">data</itg:item>
</itg:items>
</itg:field>
<itg:field name="Subarea" type="Single_Value_List" required="mandatory">
<itg:items>
<itg:item value="data or file corrupted">data or file
corrupted</itg:item>
</itg:items>
</itg:field>
<itg:field name="Impact" type="Single_Value_List" readonly="false"
required="mandatory">
<itg:items>
<itg:item value="1">1 - Enterprise</itg:item>
<itg:item value="2">2 - Site/Dept</itg:item>
<itg:item value="3">3 - Multiple Users</itg:item>
<itg:item value="4">4 - User</itg:item>
</itg:items>
</itg:field>
<itg:field name="Urgency" type="Single_Value_List" readonly="false"
required="mandatory">
<itg:items>
<itg:item value="1">1 - Critical</itg:item>
<itg:item value="2">2 - High</itg:item>
<itg:item value="3">3 - Average</itg:item>
<itg:item value="4">4 - Low</itg:item>
</itg:items>
</itg:field>
</itg:module>
</itg:mapping>