Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Specify the External Access Definition on Service Manager
To specify the External Access Definition on Service Manager:
-
Create a custom External Access Definition
QCIntChangeService
by clicking Tailoring > Web Services > Web Service Configuration on Service Manager 9.20 or later with the following values:- Service Name: QCIntChangeService
- Name: cm3r
- Object Name: QCIntChange
- Allowed Actions: save / Action Names: Update
Note The above values are required (Do NOT change them).
-
Enable required fields in the web service.
Field
Caption
Type
header,number
ChangeNumber
StringType
qcintegration.id
QCEntityID
IntType
sysmodtime
Modified
DateTimeType
affected.item..sm.device.display.name
ServiceName
middle,logical.name..sm.device.display.name
ConfigurationItemName
middle,assets..sm.device.display.name
AssetsName
Note The caption value must be unique and alphanumerics (no spaces) with the first letter capitalized (
AValidCaption123
,AnotherValidCaption
and so on). The above values are required (Do NOT change them).