Configuring the Service Manager web tier server URL

  1. Log on to Service Manager as a System Administrator.
  2. Go to System Administration > Base System Configuration > Miscellaneous > System Information Record.
  3. Click the Active Integrations tab.
  4. In the WebServer URL field, enter the URL of the Service Manager Web tier application server, for example, http://16.187.191.84:8080/webtier950/index.do.

    Note Do not enter localhost as the Web tier server address even if the Web tier application server is on the same host machine as the Service Manager server is on. The Web tier server address must be the real hostname or IP address of the host machine.

  5. Click Save.
  6. Log out and log on to Service Manager again.