Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Localize a survey template
User roles: System Administrator
If multiple login languages are enabled in the Service Manager system, after a survey template is created, a system administrator may need to create localized versions of the template. When sending surveys, Service Manager sends an email according to each recipient's login language; when each recipient opens the survey link in the email, the survey is displayed as follows:
- If the recipient is an ESS user, the survey is displayed in the recipient's login language.
- If the recipient is an SRC or Service Manager Service Portal user, the survey is displayed in the recipient's browser language.
Tip As best practice, once new survey questions are created, if localization is needed for the questions, the creator can have the new question labels localized into different languages and then send the localized text to a system administrator, who can then get the new questions properly localized in the system.
To localize a survey template into a language, follow these steps:
- Log in to Service Manager with that language.
- In the command line, enter db and press Enter.
- Enter scmessage in the Table field, and then click Search.
- Click message.edit from the list.
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Enter srcsurvey in the Class field, and then click Search.
A list of messages is displayed. This list includes only messages that are created for your login language.
Note When a question is added and saved to a survey template, Service Manager automatically creates a record with the new question label in the scmessage table for each language that has Active for Login enabled in the language table.
- Select a record from the list, and update the Text field with a properly translated version of the question label.
- Click Save.
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Repeat the steps for the rest of the questions that you want to localize.
Alternatively, you can localize a survey template in the following way:
- Log in to Service Manager with that language.
- Click Survey Management > Survey Templates > Search Templates.
- (Optional) Enter your search criteria.
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Click Search to directly open a survey template or open one from a list of survey templates.
Note The template or list of templates is displayed according to your login language.
- On the Questions tab, click a question to open it.
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Click the View Detailed Information icon for the question label field.
A message record created for the current language opens.
- Update the Text field of this record with a properly translated version of the question label.
- Repeat the steps for the rest of the questions in the template.
Related topics
