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Stored Query Maintenance utility

The Stored Query Maintenance utility allows designated users to define and store queries that display lists of specific records or populate dynamic display objects such as charts and marquees.

Stored queries commonly run from the following features in Service Manager:

  • Advanced and Expert Search menu options
  • Display objects
  • Buttons
  • Scripts

You could use a stored query to do any of the following:

  • Search for incident records that have reached a certain status
  • Populate a chart that displays open records by category
  • Display a list of change requests assigned to a particular approval group at the click of a button

Related concepts

Using stored queries in display objects
Using stored queries in scripts
Menu option searches