Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Stored Query Maintenance utility
The Stored Query Maintenance utility allows designated users to define and store queries that display lists of specific records or populate dynamic display objects such as charts and marquees.
Stored queries commonly run from the following features in Service Manager:
- Advanced and Expert Search menu options
- Display objects
- Buttons
- Scripts
You could use a stored query to do any of the following:
- Search for incident records that have reached a certain status
- Populate a chart that displays open records by category
- Display a list of change requests assigned to a particular approval group at the click of a button
Related concepts
Using stored queries in display objects
Using stored queries in scripts
Menu option searches