Special processing considerations: Incident Management

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

In Incident Management, each action taken on an incident record has the option of adding an additional page; therefore, update and delete operations are not truly performed. Even though there is a Save button, the application is really adding a new record to the problem table. When you close an incident, a page can be added to the file with a status of closed. Consequently, when using Format Control on Incident Management, the add field must evaluate to true.

Format Control records are only executed on the initial, browse, open, update, and close forms for Incident Management.

Format Control can be placed on the following forms, or by using the master Format Control called probsummary.

IM.open.incident

IM.update.incident

IM.close.incident

IM.browse

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