Attachments control

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Use this control to add a box into which users can place non- Service Manager documents (for example, from Microsoft Word or Microsoft Excel).

To place an attachment container on a form, click Attachments and then click the form.

Note: To save attachments with incident records using Qopen (Quick Open), the Delay Assigning Problem Number field in the Incident Management Environment profile must be cleared. If Delay Assigning Problem Number is selected (set to true), then attachments are not saved with the incident record when performing a Qopen. Only the Qopen operation is affected by this setting.

Property	Usage
Name	Specify a unique identifier for the object on the screen. (Optional) This name is used by external applications, such as RAD, to dynamically change the properties of the object.
X	Specify the object’s horizontal position based on the left edge of the object.
Y	Specify the object’s vertical position based on the top edge of the object.
Width	Specify the width of the object in alignment grid units.
Height	Specify the height of the object in alignment grid units.
Visible	Select this option to make the object visible on the form. Clear the check box to hide the object from view on the form.
Visible Condition	Specify an expression to override the Visible property when that expression evaluates to true.
Read-Only	Select this option to disable editing capabilities and provide only viewing access to the field. Give read–only fields a tab–stop value of –1 to prevent users from tabbing into them.
Read-Only Condition	Specify an expression to override the Read-Only property when that expression evaluates to true.
Maximum Attachment Size	Specify the absolute size of an attachment, in bytes. Size limits defined in the Maximum Attachment Size field in a user's operator record override the size limit specified in the Company record. A non-zero value overrides any values specified in the Company or Operator record.
Maximum Attachment Size Condition	Specify a RAD expression to determine the maximum allowed size of an attachment based on some condition such as the capabilities of a user. For example, you can write a RAD expression that checks an operator's capabilities word and assigns a system administrator a higher attachment size limit than a manager, who in turn could have a higher attachment size limit than a service desk user.
Total Attachment Size	Specify the maximum amount of memory, in bytes, that all attachments in a form can use. The total size of all attachments must be lower than this threshold or the form no longer accepts additional attachments.
Total Attachment Size Condition	Specify a RAD expression to determine the total amount of memory that all attachments in the form can use based on some condition such as the capabilities of a user.
Maximum Attachments Allowed	Select whether you want to allow one or any number of attachments.

Property

Usage

Name

Specify a unique identifier for the object on the screen. (Optional)

This name is used by external applications, such as RAD, to dynamically change the properties of the object.

Specify the object’s horizontal position based on the left edge of the object.

Specify the object’s vertical position based on the top edge of the object.

Width

Specify the width of the object in alignment grid units.

Height

Specify the height of the object in alignment grid units.

Visible

Select this option to make the object visible on the form. Clear the check box to hide the object from view on the form.

Visible Condition

Specify an expression to override the Visible property when that expression evaluates to true.

Read-Only

Select this option to disable editing capabilities and provide only viewing access to the field. Give read–only fields a tab–stop value of –1 to prevent users from tabbing into them.

Read-Only Condition

Specify an expression to override the Read-Only property when that expression evaluates to true.

Maximum Attachment Size

Specify the absolute size of an attachment, in bytes.

Size limits defined in the Maximum Attachment Size field in a user's operator record override the size limit specified in the Company record.

A non-zero value overrides any values specified in the Company or Operator record.

Maximum Attachment Size Condition

Specify a RAD expression to determine the maximum allowed size of an attachment based on some condition such as the capabilities of a user. For example, you can write a RAD expression that checks an operator's capabilities word and assigns a system administrator a higher attachment size limit than a manager, who in turn could have a higher attachment size limit than a service desk user.

Total Attachment Size

Specify the maximum amount of memory, in bytes, that all attachments in a form can use. The total size of all attachments must be lower than this threshold or the form no longer accepts additional attachments.

Total Attachment Size Condition

Specify a RAD expression to determine the total amount of memory that all attachments in the form can use based on some condition such as the capabilities of a user.

Maximum Attachments Allowed

Select whether you want to allow one or any number of attachments.

Related concepts