Administration perspective

Note: Views and perspectives are available in the Windows client only.

The Service Manager Administration perspective contains several Service Manager administrative views. It is easy to show or hide administrative views by selecting or closing a single perspective instead of each individual view. You can use the Administration perspective to troubleshoot the user interface or monitor client/server traffic.

Within the Administration perspective, there are eight available views arranged in tab format. Each view displays different information.

• Messages
• Console
• Detail Data
• Detail Form
• List Data
• List Form
• Last Request
• Last Response

Console view

Note: Views are available in the Windows client only.

The console view displays the information sent to the system log, depending on the logging level. If you enable SOAP tracing from the Connection Dialog, SOAP messages also appear. If an error occurs, you may also see error messages or a stack trace from the Java Runtime Environment (JRE). If you are an administrator, you might want to monitor the console during normal activities instead of locating the sm.log file and opening it with a text editor. Ensure that you do the following:

• Specify the sm.log file in the Window > Preferences > Service Manager > Logs preferences.
• Ensure that the log file is accessible from your client.

Stopwatches view

The Stopwatches view is an administrative tool that lists information about the number of milliseconds required for some Service Manager client operations. This view shows the number of individual service desk interactions, the shortest time (Min), the longest (Max) time, the average, and the total time. It is helpful for troubleshooting.

The number of displayed operations varies. They are neither configurable or predictable because they depend on your Service Manager installation and current actions. The following table lists some operations that might appear in this view.

Operation	Purpose
Form.generate	The elapsed time to render the form using information sent by the server.
Generator.generate	The elapsed time required to retrieve a System Navigator branch from the server.
Navigator.getChildren	When you click a closed node in the System Navigator, the elapsed time required to expand that node and render content.
SOAP.transact	the elapsed time to exchange one message between the client and server. The stopwatch starts when the client sends the message and stops when it receives the server response. This time does not include message processing.
XSL.transform.jdom	The elapsed time for XSL transformation of forms and menus.

Click the appropriate icon to modify the Stopwatches view.

Icon	Function
	Refresh all stopwatches.
	Reset all stopwatches.
	Save current stopwatches state in the log file.

XML views

The Administrator perspective contains these views that display data exchanged between the client and server.

View name	What’s in this view?	Use this view to	Related capability word
Detail Data	Displays all data in the records (in XML format) that populate the current form. For example, this view shows related query information, as well as RAD-defined variable values, associated displayoptions, and messages.	Trace or debug Service Manager transactions.	Requires the Debug capability word.
Detail Form	Displays the form fields (in XML format) in the current form.	Trace or debug Service Manager transactions, Dynamic View Dependencies (DVD), or display applications.	Requires the Debug capability word.
List Data	Displays all records (in XML format) that appear in the current record list.	Trace or debug Service Manager queries.	Requires the Debug capability word.
List Form	Displays the form fields (in XML format) for the current record list form.	Trace or debug Service Manager queries.	Requires the Debug capability word.
Last Request	Displays the XML-formatted action, modified data, and cursor position of the last request sent from the client to the server.	Trace or debug client/server communication.	Requires the Debug capability word.
Last Response	Displays the XML-formatted data of the last response sent from the server to the client.	Trace or debug client/server communication.	Requires the Debug capability word.

Administrative views

You can select Service Manager views individually to create a customized workbench or saved perspective.

Administrative and RAD Debugger views appear only if you have the Admin plug-in installed. Each view displays different information.

View name	Included in this perspective	What’s in this view?	Use this view to
Console	Service Manager Administrator	Displays log messages for the client, depending on your log preferences.	Review log messages.
Detail Data	Service Manager Administrator	Displays all data in the records (in XML format) that populate the current form. This view shows related query and SLA information, as well as RAD-defined variable values, associated display options, and messages.	Trace or debug Service Manager transactions.
Detail Form	Service Manager Administrator	Displays the form fields (in XML format) that appear in the current form.	Trace or debug Service Manager transactions, Dynamic View Dependencies (DVD), or display applications.
Last Request	Service Manager Administrator	Displays the XML-formatted action sent from the client to the server.	Trace or debug client/server communication.
Last Response	Service Manager Administrator	Displays the XML-formatted response sent from the server to the client.	Trace or debug client/server communication.
List Data	Service Manager Administrator	Displays all records (in XML format) that appear in the current record list.	Trace or debug Service Manager queries.
List Form	Service Manager Administrator	Displays the form fields (in XML format) for the current record list form.	Trace or debug Service Manager queries.
Properties	Service Manager Administrator	Displays the properties of the current form.	Troubleshoot form problems.
RAD Debugger	Service Manager Administrator	Isolated RAD processes.	Troubleshoot RAD processes.
Stopwatches	Service Manager Administrator	Displays timing information about Service Manager processes.	Identify slow processes or opportunities for system tuning.
Dashboard	Service Manager Interface	Displays one or more charts.	Compare data visually.
Messages	Service Manager Interface	Displays client messages, depending on your log preferences.	Review log messages.
Secondary System Navigator	Service Manager Interface	Displays another view of the System Navigator at the bottom of the workbench. You can move this second view to another location.	Add another navigation view to access all Service Manager components.
System Navigator	Service Manager Interface	Displays a tree view of Service Manager applications, utilities, and data.	Access all Service Manager components.

Access an administrative view

The administrative view provides additional panes to display different types of information that may be useful in a debug or problem solving situation for an administrator. In the out-of-box system, the messages and system navigator panes are standard views.

To access an administrative view:

1. Click Window > Show View > Other.
2. Expand the Service Manager Administrator folder. Choose one of these views:
   • Console
   • Detail Data
   • Detail Form
   • Last Request
   • Last Response
   • List Data
   • List Form
   • Properties
   • RAD Debugger
   • Stopwatches
   • Web Preview