Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Mapping rights
As of version 7.11, your Service Manager system automatically determines if it has the rights to create, alter, and drop tables. If it has such rights, then Service Manager will automatically update your RDBMS anytime you make changes in a DBDICT record.
If it does not have these rights, Service Manager creates a null table mapping to act as a placeholder until you can update the DBDICT record with the actual table and column mappings. In addition, Service Manager offers the option to export DBDICT record changes as database definition language (DDL) so that a database administrator (DBA) can review and manually make the desired changes to the RDBMS. After the DBA has added the needed tables and columns, you can import the actual table and column mappings into the DBDICT record.
