Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Upgrade tasks on the development environment
- Step 1: Duplicate the production environment
- Step 2: Upgrade server and client
- Step 3: Perform preparatory tasks
- Step 4: Load the applications upgrade files
- Step 5: Run the Upgrade Utility
- Step 6: View the upgrade results
- Step 7: Manage the upgrade result data
- Step 8: Resolve exceptions
- Step 9: Resolve conflicts
- Step 10: Perform additional manual tasks
- Step 11: Migrate Process Designer data
- Step 12: Return the system to normal operation
- Step 13: Test the development environment
- Step 14: Back up the system
- Step 15: Build a custom upgrade
Step 4: Load the applications upgrade file
You must load the preupg.bin file into Service Manager before you can use the Upgrade Utility.
Note If you are performing a custom upgrade on a test or production system, use the preupg.bin file included in your custom upgrade instead.
To load the applications upgrade file, follow these steps:
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On the Service Manager server, create a folder (referred to as the Upgrade folder later in this document).
Note Make sure that the Service Manager server process (sm) has write and execute privileges for this folder.
If you are connecting to the Service Manager server from a client that is installed on a remote client computer, make sure that the folder is created on the Service Manager server instead of the client computer.
- Extract the Service Manager applications Upgrade Utility files to the Upgrade folder. Make sure the extraction does not miss any Upgrade Utility files. Otherwise, the upgrade process will fail.
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Log in to the Service Manager Windows client as a system administrator.
Note Select English as the language when logging into the system for an upgrade.
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Backup the
SYSTEM ADMINISTRATIONmenu record. - Load the preupg.bin file using Service Manager Database Manager.
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Log out of Service Manager and then log on again.
