Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Upgrade the applications from a version earlier than 9.60
- Process of a major upgrade
- Upgrade the applications
- Applications major upgrade overview
- Planning an upgrade
- Upgrade tasks on the development environment
- Upgrade tasks on the test environment
- Upgrade tasks on the production environment
- Appendix A: Additional manual migration tasks on Service Manager 9.61 Hybrid
- Appendix B: Data migration
- Appendix C: Run the SQL compare utility
- Appendix D: Troubleshooting
- Appendix E: Mapping between legacy security profiles and current PD security roles
Upgrade the applications
The following diagram illustrates the recommended Service Manager 9.61 applications upgrade paths. The paths and arrows symbolize direct upgrades.
Note If you are using SM7.1x or SM9.2x, you must firstly upgrade the applications version to 9.41 before you can further upgrade to SM9.61 applications. Refer to Applications Upgrade Guide (from SM7.1x) and Applications Upgrade Guide (from 9.2x) for more information.
Follow these steps to run the Upgrade Utility with the Upgrade package to upgrade your applications from version 9.3x/9.4x/9.5x:
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Make sure you have upgraded your Service Manager server and clients to version 9.61.
For details, see Upgrade the platform components.
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Run the SM 9.61 Upgrade Utility with the Upgrade package. For details, see Applications major upgrade overview.