Change Management tasks

Service Manager lists the change tasks necessary to complete a particular phase. Workflow cannot proceed to the next phase until all the associated tasks of the current phase are completed. Tasks can be either sequential or parallel. For example, suppose you are in the Deployment phase of a normal change, to replace a hard drive. The change tasks listed may be to take a backup of the old hard drive, remove the old drive, install a new hard drive, test the new hard drive, and restore the data on to the new hard drive. In this example, the tasks are sequential because you cannot restore data onto a new drive until you take a backup of the data and install the new hard drive. Parallel tasks might include determining the backup software to be used, the hard drive vendor to purchase from, and the effort and risk the hard drive change might bring forth. Each phase can optionally have one task / multiple tasks / no tasks. Tasks include a description, the urgency and priority of the task, task scheduling, and assignment information.

Change Management tasks include:

• Opening, assigning, and associating a task with a change.
• Searching for a task.
• Managing task categories, environments, and phases.
• Using the task queue.