Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Status and Notifications

Status and Notifications

The ITSMA Service Management server includes a number of status and notifications options you can configure after installation. The following table lists the status and notification options you can enable or configure from a new development environment installation.

Feature	Description	Default state in new installations
Alerts	The server can automatically generate messages when a system event meets predefined criteria.	Enabled
Broadcast messages	Administrators can send messages to all logged on users.	Disabled
Message processors	A scheduled process dedicated to managing Service Management messages.	Disabled
Notifications	The server can automatically generate messages when status change events occur.	Enabled
System bulletins	A utility that allows you to post system information and status messages to your Service Desk operators.	Disabled

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