Words and Phrases
Configuration Management help hub
ITSMA Service Management Configuration Management uses Process Designer to identify, define, and track organizational assets by creating and managing records for those items.
User rolesDescribes the ITIL user roles as implemented by SMA Service Management. |
Key conceptsDescribes the most important things that you need to know about how the Configuration Management module functions. Configuration Management overview Configuration Management tables Configuration item maintenance history Searching Configuration Management |
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Additional resources |
User workflowDescribes the workflow as implemented by SMA Service Management and the sub tasks that end users must perform in order to execute the workflow. |
Administrator tasksDescribes the Administrator tasks in the Configuration Management module. View a service level agreement for a configuration item Configure the Configuration Management environment Configuration Management profile records |