Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Use
Knowledge Management help hub
ITSMA Service Management Knowledge Management supports Knowledge-Centered Support (KCS) standards and guidelines by providing a natural language search engine and a rich-text authoring tool that enables users to search, update, and author knowledge articles.
User rolesDescribes the ITIL user roles as implemented by SMA Service Management. |
Key conceptsDescribes the most important things that you need to know about how the Knowledge Management module functions. Knowledge-Centered Support (KCS) Knowledge Management environment |
Additional resources |
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User workflowsDescribes the ITIL workflows as implemented by SMA Service Management and the sub tasks that end users must perform in order to execute the workflows. Contribute and approve knowledge document (ST 7.1) |
Administrator tasksDescribes the Administrator tasks in the Knowledge Management module. Install and configure the KM Solr search engine Upgrade to the Process Designer KM workflow |
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