Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Case Exchange framework

Case Exchange framework

ITSMA Service Management Case Exchange is a solution to exchange data between two Service Manager systems or between Service Manager and another product. The Case Exchange framework mainly facilitates the following operations:

Sending and receiving data
Viewing and processing the exchanged data in the native environment

To leverage Case Exchange capabilities, the systems to be connected must support REST-based Web Services in JSON format. SOAP-based Web Services are not supported. The following chapters describe the functionalities of Case Exchange and their expected behaviors.

It is highly recommended that the personnel who implement Case Exchange with another system have the experience in the following Service Management technologies:

REST-based Web Services
DBDICT
Process Designer framework
JavaScript
JSON
Service Manager Integration Suite (SMIS)

During the implementation, you can refer to the following documentation:

Note The scope of support is limited to the behavior of APIs and product features documented. HPE is responsible for the correct operation of those features and APIs. HPE is not responsible for debugging scripts or code created to utilize these features to implement a solution. In order to receive the best possible support, HPE asks customers to provide a reproducible unit test scenario that demonstrates the error or unexpected behavior of the API or documented feature.

Send Help Center feedback