Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > System Security

System Security

ITSMA Service Management includes a number of security options you can configure after installation. The following table lists the security options you can enable or configure from a new development environment installation.

Feature	Description	Default state in new installations
Encryption of operator passwords	A security option that protects the passwords listed in operator records	Enabled
Inactivity timer	A security option that automatically closes user sessions that have been idle for a specified period of time (except for those operators who are on the exception list)	Enabled
Lockout feature	A security option that automatically disables a user account if the user fails to provide the correct password after a specified number of attempts	Enabled
Mandanten file security	A security option that filters the data that operators can see when they query specific files	Disabled
Multicompany mode	A security option that filters the company information that service desk technicians see when creating service desk interactions and opening incidents	Disabled
Script utilities	A security option that enables checksum calculation for Service Manager binaries and data security deletion.	Disabled
Enhanced query hash algorithm	A security option that enables the enhanced query hash algorithm.	Disabled

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