Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management help hub

Change Management help hub

ITSMA Service Management Change Management tracks changes to service assets and configuration items in your infrastructure.

User roles

Describes the ITIL user roles as implemented by SMA Service Management.

Change Advisory Board (CAB)

E-CAB

Key concepts

Describes the most important things that you need to know about how the Change Management module functions.

Change Management overview

What are changes?

What is an approval?

Approval delegation

Priority, impact, and urgency

Release Management

Additional resources

Processes and Best Practices Guide

Workflows and user tasks

Describes the ITIL workflows as implemented by SMA Service Management and the sub tasks that end users must perform in order to execute the workflows.

Change Proposal (ST 2.0)

Standard Change (ST 2.2)

Normal Change (ST 2.3)

Emergency Change (ST 2.4)

Administrator tasks

Describes the Administrator tasks in the Change Management module.

Change Management security and access control

Managing approvals in Change Management

Configuring Change Management categories

Configuring change models

Configuring Change Management workflows

Managing Change Management messages

Managing alerts

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