Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Time Period Management

Time Period Management

You can use Time Period Management to manage time period definitions for your organization so that end users can see how their activities will be affected during different time periods. A time period definition is a set of settings that defines a type of time windows based on a set of recurrence rules, including its category, current phase (based on a pre-configured workflow), approval status, scope, assignment group, owner, affected services, affected departments, and affected locations. You can define Local, Regional, or Global time periods that apply to a specific set of or all locations (countries or regions) in your organization; you can further define which departments, business services, environment type (for example, production or test) the time periods apply to. In addition, you can define the scope of each time period to indicate whether it will cause performance degradation or service outage to end users or it will have no impact on end user's activities.

If integrated with another module in ITSMA Service Management, Time Period Management will enable you to directly view time periods from that module. For example, if integrated with Change Management, time period definitions will enable users to view time periods and changes in a Calendar widget and view time periods and changes in the context of a selected change. This is helpful for change planning.

Note If you disable the Service Management Calendar, Time Period Management is disabled simultaneously.

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