Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring

Tailoring

Service Management Tailoring has information for System Administrators and implementers who install and configure Service Management. Use Service Management Tailoring to make further changes to support site-specific requirements, including special field validation, new or modified forms design, expanded or varied workflow, and automatic notifications.

Tailoring is any change to standard functionality without changing actual code. For example, you can:

Change the look and operation of forms.
Change default values for objects on forms that Service Management uses for field validation.
Create macros, scripts, and stored queries.
Make changes to record definitions.

Important Service Management does not support excessive tailoring such as changing the user access of a module. For example, the Incident Management module is intended for power users only; if you tailor your system to make this module accessible through the employee self-service (ESS) interface, unpredictable results could occur to your system. For more information about the Windows client and different web client views, as well as their target user groups, see Windows client and Service Management Web tier.

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