Integrations

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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

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Integrations

You can extend the services available to your ITSMA Service Management installation by integrating to other products. Out-of-box, ITSMA Service Management allows you to integrate to the following products without needing any additional integration software:

SAP Solution Manager
HPE Project and Portfolio Management Center (PPM)
HPE Application Lifecycle Management/Quality Center (ALM/QC)
HPE Universal CMDB
HPE Release Control (RC)
HPE Operations Orchestration (OO)
HPE Business Service Management (BSM)
HPE Operations Manager i (OMi)
Third-party survey tools

You can also integrate data from other sources using tools such as HPE Connect-It, SCAuto, Web Services API, and Case Exchange. Contact HPE Customer support for information or instructions on integrating data from sources outside of ITSMA Service Management.

Note Plug-ins are deprecated as of Service Management 9.20 and are not be supported any more.

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Related concepts

Integration Manager
HPE Universal CMDB
HPE Release Control (RC)
HPE Operations Orchestration (OO)
HPE Business Service Management (BSM)
Computer Telephony Integration (CTI) with the Web client
Web Services
Dynamic Data Exchange (DDE)

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