Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > HPE Release Control (RC)

HPE Release Control (RC)

HPE Release Control (RC) ties the change planning and analysis process with automated change execution and validation to help reduce the risk of service downtime. It provides the means for more accurate planning and approval decisions during the review process, as well as real-time visibility and cross-team communication to prevent service disruptions that occur due to unplanned changes, schedule delays, collisions, or failures during change execution. Teams can coordinate hand-offs and sharing of information between the Change Advisory Board (CAB) and the implementation team. Refer to the HPE Release Control (RC) documentation for more information.

The RC integration provides extended Change Management support. Change records are synchronized from ITSMA Service Management to RC and then back to Service Management; Service Management Change Management users can access the RC Calendar from within Service Management. RC Calendar performs calculations, such as risk and collision analysis, and stores the information on the RC database server. The change planning and analysis process is expanded with automatic impact, collision, and risk detection; comprehensive change scheduling; and enhanced CAB collaboration. When RC is integrated with Service Management, change records are converted into generic requests and RC sends the generic requests to HPE Universal CMDB (UCMDB) for analysis to determine the relationships between configuration items (CIs). Email notifications are sent when changes are approved or rejected.

Note Only one instance of this integration is allowed.

Prerequisites:

A System Administrator must add, configure, and enable an instance of this integration in Integration Manager (SMIS).
It is strongly recommended to use Lightweight Single Sign-On (LW-SSO) to bypass the log-in prompts.
To view RC Calendar and Change Assessment, make sure the following requirements are met:
- Browser - Microsoft Internet Explorer 11
- Flash Player Browser Plugin - 10.3 or a later version

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