Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Processes and Best Practices Guide > Configuration Management Workflows > Configuration Control (process ST 3.3)

Configuration Control (process ST 3.3)

In the Configuration Control process, the Configuration Administrator reviews the Configuration Management task for updating the Configuration Management system (CMS) and evaluates the configuration in its premodification and postmodification state. The Configuration Administrator verifies the information is correct and complete, and contains a description of attributes to be modified; the proposed modifications comply with Configuration Management policies; and that the configuration details are updated in the Configuration Management database.

Details for this process can be seen in the following figure and table.

The Configuration Control workflow is illustrated in the following figure:

Configuration Control process
Process ID	Procedure or Decision	Description	Role
ST 3.3.1	Review CMS Change task	The Configuration Administrator reviews the task for updating the Configuration Management System (CMS).	Configuration Administrator
ST 3.3.2	New CI?	If the task refers to the creation of one or more new CIs, go to ST 3.2.1 and follow the procedure to validate a task for CI creation. If the task is related to the modification of an existing CI, continue with ST 3.3.3.	Configuration Administrator
ST 3.3.3	Information complete and correct?	Verify that all information to update the CIs is available and correct. The task should refer to at least one CI that must be updated. The task contains a description of the attributes to be modified. If not all information is complete and correct, go to ST 3.3.4 (reject task). If yes, continue with ST 3.3.7.	Configuration Administrator
ST 3.3.4	Reject task	If the configuration update cannot be completed, the task is rejected. A reason and recommended actions must be provided.	Configuration Administrator
ST 3.3.5	Assess reason for rejection	The Change Coordinator assesses the reason for the rejection.	Change Coordinator
ST 3.3.6	Gather and document required details	The Change Coordinator documents the details related to the rejected task.	Change Coordinator
ST 3.3.7	Adjust CI details	Modify the configuration details in the Configuration Management database. Configuration modifications can include: Status (items transferred from test to production or to retirement) Location (moves) Relationships and dependencies Installation of software on the item Transfer of ownership Assign contract to a CI	Configuration Administrator
ST 3.3.8	Close CMS task	After completion of the configuration updates, the task can be closed.	Configuration Administrator

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