Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Processes and Best Practices Guide > Knowledge Management Details > Knowledge Management Form - Contribute Knowledge

Knowledge Management Form - Contribute Knowledge

The following figure shows the Service Manager KM Contribute Knowledge form for the Problem/Solution document type. The form is used to contribute knowledge (a new KM Document request). As with any new KM document, you must complete the required fields before you can save the record. See the following table for a list and description of the fields on this form.

The Contribute Knowledge form is illustrated in the following screenshot:

The following table describes the Contribute Knowledge form for the Problem/Solution document type.

Contribute Knowledge form field descriptions
Label	Description
Title	The title of the document. The title should accurately describe the content of the document.
Summary	A summary of the document.
Expiration date	The date that the KM document will automatically expire.
Document ID	Service Manager creates the ID of the document automatically.
Document type	There are five Document Types: Error Message/Cause; External; Question/Answer; Problem/Solution; and Reference.
Status	The KM document’s current state in the KM workflow.
Locale	The language used by the search engine when searching and indexing. The default locale is English.

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