Release and Deployment Management Overview

The HPE Service Manager Release and Deployment Management application, referred to as Release and Deployment Management throughout this chapter, supports the Release and Deployment Management process. It is implemented as a separate category inside the Change Management application and supports and relies on the Change Management process. It ensures that the Configuration Management Database (CMDB) is kept up to date, that changes are appropriately managed, and that all new software and hardware is stored in the Definitive Software Library (DSL) and Definitive Hardware Store (DHS). After one or more changes are developed, tested, and packaged into releases for deployment, Release and Deployment Management is responsible for introducing these changes and managing their release. Release and Deployment Management also contributes to the efficient introduction of changes by combining them into one release and deploying them together.

This section describes how Release and Deployment Management implements the best practice guidelines for the Release and Deployment Management processes.

Topics in this section include:

• Release and Deployment Management within the ITIL framework
• Release and Deployment Management application
• Release and Deployment Management process overview
• Key performance indicators for Release and Deployment Management