Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Processes and Best Practices Guide > Request Fulfillment Workflows > Request Authorization (process SO 3.3)

Request Authorization (process SO 3.3)

No work should take place to fulfill a request until it has been properly authorized. Simple requests can be pre-authorized, while a more rigorous authorization may be needed for other requests before any work can proceed.

A Service Request that cannot be properly authorized should be returned to the Request Logging phase.

The following user roles can perform Request Authorization:

Request Approver

Details for this process can be seen in the following figure and table.

The Request Authorization workflow is illustrated in the following figure:

Request Authorization process
Process ID	Procedure or Decision	Description	Role
SO 3.3.1	Simple request that is pre-authorized?	If it is a simple request that does not require a dedicated authorization, go to SO 3.4.1 to execute the request model. If a more rigorous authorization is required, go to SO 3.3.2 for request authorization.	Request Approver
SO 3.3.2	Authorize request?	Request Approver reviews the Service Request details and decide to approve or deny the request. If request is approved, go to SO 3.4.1 to execute the request model. If request is denied, go to SO 3.3.3.	Request Approver

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