Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Controlling user access and security > Environment record > Status progression

Status progression

ITSMA Service Management applications have a logical status progression as a Service Desk Interaction, Change, Change Task, Problem, Problem Task, Request, or Request Task moves through its individual life cycle. The following table describes the out-of-box status values that Service Management assigns to these applications.

Application	Status progression
Change Management (Change)	Initial Closed
Change Management (Change Task)	Planned Ready Assigned In Progress Completed Completed with Problems Canceled Withdrawn Failed Blocked
Incident Management	Categorize Assign Work In Progress Pending Customer Pending Evidence Pending Vendor/Supplier Pending Other Resolved Suspended Closed
Problem Management (Problem)	Open Categorize Assign Work In Progress Deferred Pending Resolved Closed
Problem Management (Problem Task)	Planned Ready Assigned Work In Progress Pending Pending Review Closed
Service Desk	Open Categorize Assign In Progress Dispatched Resolved Suspended Withdrawal Requested Closed
Request Fulfillment	Open In Progress Pending Customer Suspended Fulfilled Closed Ordering Closed
Request Fulfillment (Request Task)	Planned Ready In Progress Pending Customer Pending Vendor/Supplier CMDB Update Pending Review Canceled Closed

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