Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Request Fulfillment > Security > Request Management security areas

Request Fulfillment security areas

The security areas for Request Fulfillment are Request, Request Tasks, and Request Management Configuration. These areas contain the default security rights and settings for requests and request tasks in the Request Fulfillment module. The security rights and settings will be inherited by the new roles created in an area when no settings are specified in the security role.

Area	System navigator menu items for this area
Request	This area contains the default security rights and settings for requests. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the role.
Request Tasks	This area contains the default security rights and settings for request tasks. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the role.
Request Management Configuration	This area contains the default security rights and settings for Request Fulfillment configuration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the role. Note When you set the security rights for a security role in the Request Management Configuration area: The View right is to view the settings defined in the Configuration menu. The Update right is to update the values of existing settings defined in the Configuration menu. The New and Delete rights are to create and delete a setting in the Configuration menu, such as category. The Admin right enables operators to perform the administrative activities listed under the Administration menu of Request Fulfillment.

Default rights

When you create new security roles, they inherit the default rights that are defined in the security area. The following table describes the out-of-box rights that are defined in the Request, Request Tasks, and Request Management Configuration areas.

Area Name	View	New	Update	Delete/Close	Modify Template
Request	True	False	Never	Never	False
Request Tasks	True	False	Never	Never	False
Request Management Configuration	No rights

Default settings

The default settings defined in areas will be inherited only if no value is specified for the settings on the role. In an out-of-box system, none of the default settings is checked or set in the Request, Request Tasks, and Request Management Configuration areas.

The follow table describe the details of the settings for the Request Fulfillment module.

Security Area	Setting (label)	Description
Request	Manager Group	Used by ApprovalDef: (mgr)/(MGR)
Request Request Tasks	Can Alternate Form	If selected (set to true), enables members of this role to select an alternate form for viewing the currently displayed record.
Request	Can Approve	If selected (set to true), enables members of this role to approve/deny requests/request tasks or retract previous approval/denial.
Request	Can Delegate Approvals	If selected (set to true), enables members of this role to delegate approvals.
Request Request Tasks	Skip Inefficient Query Warning	If selected (set to true), bypasses the inefficient query warning for members of this role; Normally, it is desirable to warn an operator when they have entered an inefficient (partially or non-keyed) query.
Request Request Tasks	Append Query	A query for HPE Service Manager to append to all queries run by members of this role.
Request Request Tasks	Initial Format	The name of the form to display when a member of this role first enters a given application.
Request Request Tasks	QBE Format	The QBE form to use when displaying records for members of this role.
Request	Request Initial View	The default view to display when the members of this role open the request queue.
Request	Request Queue Format	The default queue form to display when the members of this role open the request queue.
Request Tasks	Request Task Initial View	The default view to display when the members of this role open the request task queue.
Request Tasks	Request Task Queue Format	The default queue form to display when the members of this role open the request task queue.
Request	Edit Task Planner	If selected (set to true), enables members of this role to edit task planner in the request records.

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