Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Request Fulfillment > Request Task workflow and user tasks > Cancel multiple request tasks

Cancel multiple request tasks

Security Roles: Request Analyst

You can use the mass cancel feature to cancel one or more values in multiple request tasks.

Users with the “Expert” right in the “Request Tasks” area are authorized to run this action.

To cancel multiple request tasks by using Mass Cancel, follow these steps:

Locate the records by using one of the following methods:
- Click Request Fulfillment > Request Task Queue to display a list of records.
- Click Request Fulfillment > Search Request Tasks, and then search for the records.
Select the records that you want to cancel.
Click Mass Cancel.
Click Yes.
Enter your closure comments, and then click Finish.