Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Request Fulfillment > Request Fulfillment administration > Configure Request Fulfillment environment

Configure the Request Fulfillment environment

Security Roles: System Administrator

To configure Request Fulfillment environment settings, follow these steps:

Click Request Fulfillment > Administration > Environment in the System Navigator.

Configure the following environment settings as needed.

Setting	Description
Delay Assigning Request Number?	Defines whether or not the system delays assigning the request number until you save the record.
Skip Inefficient Query Warning?	Normally, it is desirable to warn an operator when they have entered an inefficient (partially or non-keyed) query. If you want to bypass the warning, select this check box.
Use Operator Full Name?	Defines whether or not the operator full name is used when time stamping reports (on open, update, and so on) for records in the application environment.
Request Number Controls	Defines the format of request number. See Number controls.
Request Task Number Controls	Defines the format of the request task number. See Number controls.
Unique Number Length	Defines the length of the unique number. Note This setting only takes effect on the Parent No/Unique No (PPPNNN) option in Request Task Number Controls.
Separator	Defines the separator that is used in Request Number Controls and Request Task Number Controls.

Number controls

Number controls determine how your requests or request tasks will be numbered.

Option	Description
Yr/Unique No (YYNNN)	The current year (system-calculated), followed by a unique sequential number.
Yr-Mo/Unique No (YYMMNNN)	The current year and current month (system-calculated), followed by a unique sequential number.
Julian/Unique No (YYDDDNNN)	The current Julian date (system-calculated), followed by a unique sequential number.
Unique Number Only	A unique number without prefixes or suffixes.
Parent No/Unique No (PPPNNN)	The parent request number, followed by a unique sequential number determined. This option is only available for request task number control.