Screen readers and the HPE Service Manager web client

The Service Management Web client conforms to the World Wide Web Consortium (W3C) standards with the following attributes:

• Uses title attributes to convey important information to the accessible user
• Provides information for both images and icons in the software interface with Alt tags
• Provides information for all icons and images with Alt tags in the online help center

You can configure JAWS to read all of the tags in a custom hierarchy. For example, you can configure form fields and links with the Custom Search String to read the texts, titles, and the alternative texts. Other recommendations are:

• Use text/title for all elements except images.
• Configure graphics settings to read only Tagged Graphics.
• Do not use JAWS in the Graphics Mode with the Service Manager Web client.
• Configure buttons to use both Label and Title if different.

Service Management uses many long titles to describe the action or the result of following a link or button. Forms can be very complex with many form fields and links, resulting in redundant, but necessary, oral descriptions. HPE recommends that novice Service Management users slow down the words-per-minute setting until they are familiar with the application. Some out-of-box (OOB) forms may be complex for screen readers. If this occurs, application administrators can re-design complex forms and add accessibility attributes as needed.

The Service Management 2017.11 Web client supports all accessible users and is designed to integrate with screen reader assistive technology.