Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Controlling user access and security > Folder entitlement > Add folder permissions to a security role

Add folder permissions to a security role

User Role: System Administrator

To add folder permissions to a security role:

Click System Administration > Security > Roles.
Click Search to select a security role from the record list.
Click the security role to which you want to add folder permissions.
Select a security area from the table in the security role details pane.
In the Folder Rights section, click Add new folder to open the Add New Folder Rights wizard.
Select a folder from the drop-down list, and then click Next.
Specify the rights for the role in this folder, and then click Finish.